Privacy Policy
1. Introduction
Franchise Pilot Inc. (“we”, “us”, “our”) operates the website franchisepilot.ca (the “Website”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains:
· What information we collect;
· How we use, disclose and protect it; and
· Your rights in relation to your personal information.
By using or accessing the Website, you agree to the collection and use of your information as described in this policy.
2. Scope
This policy applies to all users of the Website, including but not limited to: visitors, prospective franchisees, franchisors, suppliers, clients, and others who engage with our site or services. It covers personal information collected in Canada and may apply to international transfers of data.
3. What Personal Information We Collect
We collect and may process the following types of personal information:
· Identity & contact information: e.g., your name, email address, phone number, postal address.
· Business / employment information: where applicable, your company name, job title, franchisor/franchisee status, investment preferences.
· Website usage information: e.g., IP address, browser type, operating system, pages visited, referral source, date/time stamps.
· Communications: information you provide when you contact us (via form, email, phone) including any messages you send.
· Marketing information: preferences about how we contact you (e.g., newsletter subscriptions).
· Other information: as required for particular services (for example, if you request franchise information, we may ask for investment range or region of interest).
4. How We Collect Your Information
We collect personal information:
· When you fill in forms on the Website (e.g., “Request Information”, “Contact Us”, newsletter sign-up).
· When you communicate with us by phone, email or other means.
· Automatically via cookies and similar technologies when you visit and use the Website.
· From third parties where you have given your consent or where permitted by law.
5. Use of Your Information
We use your personal information for the following purposes:
· To respond to your inquiries and provide the services you request (e.g., franchise information, consultation).
· To operate, maintain and improve our Website and our services (including data analytics, customer service).
· To send you marketing communications (if you have opted-in) such as newsletters, updates or promotions about our services.
· To comply with legal or regulatory obligations.
· For internal business purposes such as record keeping, audits, fraud prevention, security, and dispute resolution.
6. Disclosure of Your Information
We do not sell your personal information. We may disclose your information:
· To trusted third-party service providers who assist us in operating our Website or providing our services (e.g., hosting providers, email service providers, analytics). These providers are contractually required to safeguard your information.
· To franchisors, franchise opportunities or other parties you have indicated an interest in, where you have provided consent (for example when you request information about a franchise).
· As required by law or regulation (e.g., to comply with a court order, or to protect our rights, property or safety).
· In aggregated or anonymized form (so it does not identify you) for business or analytic purposes.
7. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to track usage of our Website, manage your session, deliver content relevant to you, and support analytics. You can set your browser to refuse cookies or to alert you when cookies are being sent; however, doing so may affect the functionality of the Website.
8. Data Retention
We retain your personal information only for as long as is necessary for the purposes described in this Privacy Policy, or as required by law. When we no longer need your information, we will securely destroy or anonymize it.
9. International Transfers
Because our services may involve third-party service providers located outside Canada, your personal information may be transferred to countries with different data protection laws. When such transfers occur, we will take steps to ensure that appropriate safeguards are in place (e.g., contractual protections, security measures) in compliance with applicable laws.
10. Security
We implement physical, technical and administrative safeguards designed to protect your personal information from unauthorized or accidental access, disclosure, alteration or destruction. While we strive to use appropriate measures, no system can be completely secure—so please also play your part (e.g., choose strong passwords where relevant).
11. Your Rights
Depending on your jurisdiction, you may have the following rights:
· To access the personal information we hold about you.
· To correct or update inaccurate or incomplete personal information.
· To withdraw consent or object to certain processing where lawful grounds allow.
· To request deletion of your personal information in certain circumstances.
· To receive your data in a portable format or transmit it to another service provider (where technically feasible).
· To lodge a complaint with a relevant privacy supervisory authority.
If you wish to exercise any of these rights, please contact us using the details below.
12. Children
Our Website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18 without parental consent. If you become aware that a child has provided us with personal information without parental consent, please contact us and we will take steps to delete such information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top and post the updated version on the Website. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions, concerns or requests relating to your personal information or this Privacy Policy, please contact us at info@FranchisePilot.ca