Refund & Cancellation Policy – Franchise Pilot
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This Refund & Cancellation Policy explains how refunds, cancellations, and billing disputes are handled for subscriptions and services purchased through FranchisePilot.ca. By subscribing to any plan or purchasing services from Franchise Pilot, you agree to the terms outlined below.
1. Scope of This Policy
This policy applies to all:
- Lead subscription plans (Starter, Growth, Pro, and any custom plans)
- Recurring subscriptions and automatic renewals
- Digital services delivered through FranchisePilot.ca
Because our services involve digital lead generation and online exposure, they are considered digital products.
2. Digital Services & “All Sales Final” Policy
Due to the nature of our services:
- All sales are final.
- Subscriptions and payments are non-refundable once processed.
- We do not provide refunds for:
- Change of mind
- Low response or lack of conversions
- Delays in contacting leads
- Perceived quality or engagement level of individual leads
Franchise Pilot provides access to leads and exposure but cannot guarantee any specific business outcome, including sales, franchise awards, or revenue.
3. Subscription Renewals & Cancellations
All subscription plans renew automatically every billing cycle (e.g., every 30 days) unless cancelled in advance, and are billed to the payment method on file.
3.1 How to Cancel
You may cancel your subscription at any time by:
- Logging into your Franchise Pilot account dashboard, or
- Contacting us through our support channel (with reasonable processing time).
3.2 Effective Date of Cancellation
Cancellations take effect at the end of the current billing cycle. You will continue to have access to your plan and any remaining lead credits until the end of the paid period.
No partial-period refunds or credits are provided for unused time or unused lead credits.
4. Unused Leads & Carry-Over
Depending on your plan:
- Unused lead credits may carry over to the following billing cycle as stated in your plan details.
- Carry-over does not entitle you to a refund if you cancel.
- Once a subscription is fully cancelled, unused lead credits may expire and are not refundable.
5. Billing Issues & Disputes
If you believe there has been a billing error, please contact us as soon as possible with details. We will review and respond within a reasonable timeframe.
Initiating a chargeback without contacting us first may result in:
- Suspension or termination of your account
- Loss of access to leads, dashboard data, and subscription benefits
6. Service Changes, Downgrades & Upgrades
- Upgrades to a higher-tier plan may result in a prorated charge or new billing cycle.
- Downgrades take effect on the next billing cycle.
- No refunds are provided for plan downgrades during the current active billing period.
- If we modify or discontinue a plan, we will attempt to notify affected subscribers in advance.
7. Exceptional Circumstances
While all sales are final, we may review certain cases such as duplicate charges or technical billing errors. In rare circumstances, we may choose to issue a partial refund or credit as a goodwill gesture.
Granting an exception does not obligate us to do so again in the future.
8. Policy Updates
We may update this Policy occasionally. The updated version will appear on this page with a revised “Last updated” date. Continued use of our services after updates means you accept the revised terms.
9. Contact Us
If you have questions about this Refund & Cancellation Policy, billing concerns, or subscription issues, please contact us through our support page or email.